Governor's Office of Elderly Affairs | State of LouisianaThe Governor's Office of Elderly Affairs serves as a focal point for Louisiana's senior citizens and administers a broad range of home and community based services through a network of Area Agencies on Aging.
Print This PageBookmark and Share

 

Long Term Care Ombudsman Program

Louisiana State Long-Term Care
Ombudsman Program
Office of the Governor
Office of Elderly Affairs
P.O. Box 61
Baton Rouge, LA 70821-0061 

Phone (225) 342-7100
Toll Free (866) 632-0922

Long Term Care Ombudsmen investigate and resolve complaints made by or on behalf of residents of long-term care facilities.  Long-term care facilities include nursing homes, assisted living facilities, and personal care homes that serve individuals age 60 and over.  Ombudsmen also assist consumers and potential consumers with the process of choosing a facility.

Ombudsman Program FAQ

Who are ombudsmen?
Ombudsmen are individuals who are trained to respond to the problems and needs of residents of nursing facilities and other long-term care facilities.

What do ombudsmen do?
Ombudsmen work to protect and promote the rights of residents of long-term care facilities.  Ombudsmen work with residents, their families, facilities, community organizations, and other interested parties to address concerns that affect the lives of residents.  Ombudsmen listen, provide information, assist resident in solving problems and help families identify suitable long-term care facilities for loved ones. 

What kinds of problems do ombudsmen respond to?
Ombudsmen respond to any problem, complaint or concern a resident may have.  Common problems are with the quality of care, food, finances, activities, visitation, and the ability to exercise their rights as a resident or citizen.

Who should contact an ombudsman?
Anyone who has questions or concerns about the care or treatment a resident is receiving should contact an ombudsman. 

How do you contact an Ombudsman?

Ombudsmen visit the facility regularly.  You can talk to the ombudsman during one of these regular visits or you can get information about how to contact him or her by clicking here.

Ombudsmen services are confidential and free of charge. 

Service Providers by Regions and Parishes Served

NOTE:  Some of the toll-free 800 numbers below are within Louisiana ONLY.  (If calling from outside Louisiana, you many need to use the non-toll-free phone numbers or contact the State Office via its toll free number: 866-632-0922.  The State Office will ask the local office to contact you.

 

ALEXANDRIA REGION
Avoyelles, Catahoula, Concordia, Grant, LaSalle, Natchitoches, Rapides, Sabine, Winn


Carolyn Smith

Ombudsman Coordinator, Cenla Area Agency on Aging 
Post Office Box 13027
Alexandria, LA 71315
Phone: (318) 484-2260 or (800) 454-9573
Fax: (318) 484-2266


BATON ROUGE REGION
Ascension, Assumption, East Baton Rouge, East Feliciana, Iberville, Lafourche, Livingston, Pointe Coupee, St Charles, St Helena, St James, St John, Tangipahoa, Terrebonne, Washington, West Baton Rouge, West Feliciana

Peggy Essick

Ombudsman Coordinator, Capital Area Agency on Aging
Posl Office 66038
Baton Rouge, LA 70896
Phone: (225) 928-8775 or (800) 7833-9883
Fax: (225) 922-2528


LAFAYETTE REGION
Acadia, Evangeline, Iberia, Lafayette, St Landry, St Martin, St Mary, Vermilion

Patricia Broussard
Ombudsman Coordinator, Cajun Area Agency on Aging
Post Office Drawer 60850
Lafayette, LA 70596-0850
Phone: (337) 572-8940 or (800)-738-2256
Fax: (337) 572-8974


LAKE CHARLES REGION
Allen, Beauregard, Calcasieu, Cameron, Jefferson Davis, Vernon

Charles Campbell
Ombudsman Coordinator, Calcasieu Council on Aging
3950 Highway 14
Lake Charles, LA 70607
Phone: (337)474-2583 or (800) 223-5872
Fax: (337) 478-2039


MONROE REGION
Caldwell, East Carroll, Franklin, Jackson, Lincoln, Madison, Morehouse, Ouachita, Richland, Tensas, Union, West Carroll

LaNell Winston
Ombudsman Coordinator, North Delta Regional Planning and Development District
1913 Stubbs Avenue
Monroe, LA 71201
Phone: (318) 387-2572 or (800) 998-2572
Fax: (318) 387-9054

New Orleans REGION
Jefferson, Orleans, Plaquemines, St. Bernard, St Tammany

Tanya Hayes
Ombudsman Coordinator, LSU Agricultural Center
1221 Elmwood Park Blvd, Suite 300
Jefferson, LA 70123
Phone: (504) 736-6519 or (877) 806-7401
Fax: (504) 736-6527

SHREVEPORT REGION
Bienville, Bossier, Caddo, Claiborne, DeSoto, Red River, Webster

Diane Crouch
Ombudsman Coordinator
Caddo Council on Aging
1700 Buckner St., Suite 240
Shreveport, LA 71101
Phone: (318) 676-7900 or (800) 256-3003
Fax: (318) 676-7911


Links:
For information regarding nursing homes:
 National Citizen's Coalition for Nursing Home Reform (Consumer information)
 Official U.S. Government Site for People with Medicare (Nursing home comparison site)

For information about culture change in nursing homes:
Pioneer Network
Nursing Home Quality Campaign
Louisiana Culture Change Coalition

 

For information regarding alternatives:
Department of Health and Hospitals, Office of Aging and Adult Services

  • Elderly and Disabled Waiver
  • Program of All Inclusive Care for the Elderly
  • Adult Day Health Care Waiver
  • Personal Care Services

For information about choosing an assisted living facility:
Consumer Consortium on Assisted Living
Assisted Living Federation of America
American Association of Homes and Services for the Aged
Long Term Care Community Coalition

STATE HOTLINE NUMBER 866-632-0922