Governor's Office of Elderly Affairs | State of LouisianaThe Governor's Office of Elderly Affairs serves as a focal point for Louisiana's senior citizens and administers a broad range of home and community based services through a network of Area Agencies on Aging.
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Frequently Asked QuestionsHere are some frequently asked questions by caregivers...

Where can I find answers to questions about the new Medicare prescription drug benefit?
Contact the Louisiana Medicare Services office at 1-800-762-4636 or www.lamedicare.com.

Where can I find help with assistive or home modification devices (such as ramps, grab bars, handrails, wheel chairs, or walkers)?
Inquire at your local Council on Aging. Also, for more information on assistive devices, contact the Department of Health and Hospital and inquire about durable medical supplies at www.dhh.state.la.us/MEDICAID.

Where can I get help with legal issues for older adults?
See your local Council on Aging and and inquire about Legal Assistance.

Where can I get information on support groups?
Are there any in my area? To locate support groups for caregivers who are caring for older people, inquire at your local Council on Aging or LouisianaAnswers.com.

Where can I find information on dealing with stress in a caregiving situation?
Talk to someone at your local Council on Aging or contact LouisianaAnswers at 1-800-738-2256.

Where can I find information on caring for seniors with specific illnesses (such as Alzheimer's/Dementia, diabetes, or a stroke)?
Inquire at the Louisiana Information Station at 1-800-738-2256.

What is a case manager? How can I get a case manager to help me access services?
A case manager provides assistance either in the form of access or care coordination in circumstances where the older person and/or their caregivers are experiencing diminishing functioning capacities, personal conditions or other characteristics, which require the provision of services by formal service providers. Contact LouisianaAnswers or the Council on Aging.

What is a Senior Center? Where can I find one?
A senior center is a community focal point where older adults come together for services and activities that reflect, responds to, support and encourage their experiences, skills, diverse needs, interests, dignity, independence and involvement in and with the center and community. See your local Council on Aging.

Where can I find employment opportunities for older adults?
Contact your local Council on Aging or call 1-800-738-2256.

What is Medicaid / Medicare? Where can seniors get help?
Contact Louisiana Medicaid at 1-888-324-6207 or Louisiana Medicare Services at 1-800-462-9666.
Where do I call if I am not satisfied with the services I am receiving? Contact your local Council on Aging.

Where do I go if I need help paying for services?
See the LouisianaAnswers.com website or call 1-800-738-2256.

How can I get services for an older relative if I do not live in Louisiana?
Contact Helping Patients Director at 1-800-762-4636 or www.helpingpatients.org.

How can I get training and/or education on caregiving issues?
Inquire at your local Council on Aging or LouisianaAnswers.com.

How can I get information on what services are available in my area of the state?
Your local Council on Aging can provide this information.

Where can I get help with transportation services?
See your local Council on Aging.

Where can I get information about long-term care (such as nursing homes, skilled living facilities, or assisted living)?
Inquire at your local Council on Aging or contact Resources for Independent Living at 225-216-3844.

What can I do if I just need a couple hours for my family or myself?
Inquire about respite care services at your local Council on Aging.

What do I do if I need services right now?
Contact your local Council on Aging or LouisianaAnswers at 1-800-738-2256 to find the best option for your situation.

Can I be paid to care for a family member or friend?
Most likely, you cannot, but there are some exceptions. Very few programs will pay family members or friends on a regular basis to provide care. Medicare does not pay for community-based long-term care services, such as in-home care and adult day services, whether or not such services are provided by a direct care worker or a family member. Sometimes, however, caregiving families may obtain some financial relief for specific purposes, such as consumable supplies, emergency response systems, and home modification supplies and services.

How can I take time off work to care for a family member?
The Family Medical Leave Act (FMLA), a federal law, provides certain employees in all states up to 12 weeks of unpaid leave per year to care for themselves, a sick family member (limited to a spouse, child or parent) without losing their job or health care insurance.