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LOUISIANA STATE LONG-TERM CARE OMBUDSMAN PROGRAM
Rosa Walton, State Long-Term Care Ombudsman
Governor’s Office of Elderly Affairs
P.O. Box 61
Baton Rouge, LA 70821-0061
Phone: (225) 342-7100
Toll Free: (866) 632-0922
Email: StateOmbudsman@goea.la.gov
Long-Term Care Ombudsmen investigate and resolve complaints made by or on behalf of residents of long-term care facilities. Long-term care facilities include nursing homes, assisted living facilities, and personal care homes that serve individuals who are elderly or disabled. Ombudsmen also assist consumers and potential consumers with the process of choosing a facility.
Ombudsman Program FAQ
Who are ombudsmen?
Ombudsmen are individuals who are trained to respond to the problems and needs of residents of nursing facilities and other long-term care facilities.
What do ombudsmen do?
Ombudsmen work to protect and promote the rights of residents of long-term care facilities. Ombudsmen work with residents, their families, facilities, community organizations, and other interested parties to address concerns that affect the lives of residents. Ombudsmen listen, provide information, assist resident in solving problems and help families identify suitable long-term care facilities for loved ones.
What kinds of problems do ombudsmen respond to?
Ombudsmen respond to any problem, complaint or concern a resident may have. Common problems are with the quality of care, food, finances, activities, visitation, and the ability to exercise their rights as a resident or citizen.
Who should contact an ombudsman?
Anyone who has questions or concerns about the care or treatment a resident is receiving should contact an ombudsman.
How do you contact an Ombudsman?
Ombudsmen visit the facility regularly. You can talk to the ombudsman during one of these regular visits or view the list of Ombudsman Coordinators below.
Ombudsmen services are confidential and free of charge.
Service Providers by Regions and Parishes Served
NOTE: Some of the toll-free 800 numbers below are within Louisiana ONLY. If calling from outside Louisiana, you many need to use the non-toll-free phone numbers or contact the State Office via its toll free number: 866-632-0922. The State Office will ask the local office to contact you.
ALEXANDRIA REGION
Avoyelles, Catahoula, Concordia, Grant, LaSalle, Natchitoches, Rapides, Sabine, and Winn
Carolyn Smith, Ombudsman Coordinator
Cenla Area Agency on Aging
Post Office Box 13027
Alexandria, LA 71315
Phone: (318) 484-2260 or (800) 454-9573
Fax: (318) 484-2266
BATON ROUGE REGION
Ascension, Assumption, East Baton Rouge, East Feliciana, Iberville, Lafourche, Livingston, Pointe Coupee, St. Charles, St. Helena, St. James, St. John, Tangipahoa, Terrebonne, Washington, West Baton Rouge, and West Feliciana
Peggy Essick, Ombudsman Coordinator
Capital Area Agency on Aging
Post Office Box 66038
Baton Rouge, LA 70896
Phone: (225) 928-8775 or (800) 833-9883
Fax: (225) 922-2528
LAFAYETTE REGION
Acadia, Evangeline, Iberia, Lafayette, St. Landry, St. Martin, St. Mary, and Vermilion
Patricia Broussard, Ombudsman Coordinator
Cajun Area Agency on Aging
Post Office Drawer 60850
Lafayette, LA 70596-0850
Phone: (337) 572-8940 or (800) 738-2256
Fax: (337) 572-8974
LAKE CHARLES REGION
Allen, Beauregard, Calcasieu, Cameron, Jefferson Davis, and Vernon
Charles Campbell, Ombudsman Coordinator
Calcasieu Council on Aging
3950 Highway 14
Lake Charles, LA 70607
Phone: (337) 312-1061 or (800) 223-5872
Fax: (337) 478-2039
MONROE REGION
Caldwell, East Carroll, Franklin, Jackson, Lincoln, Madison, Morehouse, Ouachita, Richland, Tensas, Union, and West Carroll
Anna Horne, Ombudsman Coordinator
North Delta Regional Planning and Development District
1913 Stubbs Avenue
Monroe, LA 71201
Phone: (318) 387-2572 or (800) 998-2572
Fax: (318) 387-9054
NEW ORLEANS REGION
Jefferson, Orleans, Plaquemines, St. Bernard, and St. Tammany
Tanya Hayes, Ombudsman Coordinator
LSU Agricultural Center
1221 Elmwood Park Blvd, Suite 300
Jefferson, LA 70123
Phone: (504) 736-6519 or (877) 806-7401
Fax: (504) 736-6527
SHREVEPORT REGION
Bienville, Bossier, Caddo, Claiborne, DeSoto, Red River, and Webster
Demetria Miles, Ombudsman Coordinator
Caddo Council on Aging
1700 Buckner St., Suite 240
Shreveport, LA 71101
Phone: (318) 676-7900 or (800) 256-3003
Fax: (318) 676-7911
For information regarding nursing homes:
National Citizen's Coalition for Nursing Home Reform (Consumer information)
Official U.S. Government Site for People with Medicare (Nursing home comparison site)
For information about culture change in nursing homes:
Pioneer Network
Nursing Home Quality Campaign
For more information regarding the regulatory agency that enforces compliance in health care facilities:
Louisiana Department of Health, Health Standards Section
For information regarding alternatives:
Louisiana Department of Health, Office of Aging and Adult Services
- Elderly and Disabled Waiver
- Program of All Inclusive Care for the Elderly
- Adult Day Health Care Waiver
- Personal Care Services
For information about choosing an assisted living facility:
Consumer Consortium on Assisted Living
Assisted Living Federation of America
American Association of Homes and Services for the Aged
Long-Term Care Community Coalition
STATE HOTLINE NUMBER 866-632-0922
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